Privacy Policy - Pole + Dance Studios

Effective Date: 7/17/25

Welcome to Pole + Dance Studios! We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our mobile app, visit our studio locations, and participate in our classes and services.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

Name and contact information (email address, phone number)
Pronouns
Payment and billing information
Emergency contact information (optional)
Health and injury disclosures (optional, when special accommodations are needed)
Parent/guardian information and consent (for students under 18)
Liability waiver signatures and agreements
Feedback survey data (optional)
Photos and videos (with your explicit consent for marketing purposes)
Communications with our staff and instructors

Information Collected Through Technology

We automatically collect certain information when you use our website and mobile app, including:

IP address and device information
Browser type and operating system
Pages visited and time spent on our platforms
App usage patterns and preferences
Cookies and similar tracking technologies

Booking and Class Information

Through our Kenko booking platform, we collect:

Class bookings and attendance history
Membership and package purchases
Cancellation and no-show records

How We Use Your Information

We use your information to:

Provide and maintain our pole and dance classes, workshops, and services
Process payments and manage your bookings through Kenko
Communicate with you about classes, schedules, and studio updates
Send marketing communications (with your consent)
Ensure safety through waiver management and emergency contact access
Comply with age-related restrictions and parental consent requirements
Improve our website, mobile app, and services
Create marketing content using photos/videos (only with your explicit consent)
Analyze website and app usage through Google Analytics
Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information with:

Service Providers

Kenko: Our booking platform that manages scheduling, payments, and communications
Stripe: Our payment processor for secure transaction handling
Google Ads: For website and ad performance analysis

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes or government requests
Protect the rights, property, or safety of Pole + Dance Studios, our students, or others
Enforce our terms of service and liability waivers

Marketing and Social Media

With your consent, we may share photos and videos on:

Instagram and TikTok for promotional purposes
Our website and marketing materials
Email marketing campaigns through Kenko

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. This includes:

Secure payment processing through Stripe
Access controls and staff cybersecurity training
Regular security assessments

Your Privacy Rights

General Rights

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Opt-out of marketing communications
Withdraw consent for photo/video use

California and Oregon Residents

Under state privacy laws (CCPA and similar), you have additional rights including:

Right to know what personal information we collect and how it's used
Right to delete personal information (with certain exceptions)
Right to opt-out of the sale of personal information (we do not sell your information)
Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at info@poleanddancestudios.com.

Minors and Parental Consent

We have specific policies regarding students under 18:

Students under 10 may only take private lessons or attend parties with parent/guardian permission
Students 10-16 may take any class except heels classes, alongside their parent or guardian
Students 16+ may take any class, including heels classes, with written parent/guardian permission
We require parental consent before collecting any information from minors

Cookies and Tracking

Our website and mobile app use cookies and similar technologies to:

Remember your preferences and login information
Analyze site traffic and usage patterns through Google Analytics

You can control cookie settings through your browser, though this may affect site functionality.

Data Retention

We retain your personal information only as long as necessary to:

Provide our services and fulfill the purposes outlined in this policy
Comply with legal obligations (including waiver retention requirements)
Resolve disputes and enforce our agreements

International Data Transfers

We operate locally in California and Oregon and do not intentionally transfer data internationally. However, some of our service providers may process data outside the United States with appropriate safeguards in place.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

Post the updated policy on our website and mobile app
Notify you of material changes via email or app notification
Update the effective date at the top of this policy

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us at:

Email: info@poleanddancestudios.com

For location-specific inquiries, please visit our website for individual studio contact information.

This Privacy Policy was last updated on 7/17/25 and is effective immediately.